Return & Refund Policy
At our brand, every abaya is crafted with precision and care to meet the highest standards of quality. However, if you are not fully satisfied with your purchase, we are here to assist you in accordance with the policy below.
Return Window
You may request a return within 3 days of receiving your order.
To be eligible, the abaya must be in its original condition, unworn, with all tags attached, and returned in its original packaging.
Eligible Return Reasons
We gladly accept returns in the following cases:
• The size received is incorrect.
• The item is defective or damaged upon arrival.
Please note that all items are carefully inspected before dispatch to ensure exceptional quality.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be issued through the original payment method.
Refunds may be full or partial, depending on the condition of the returned item.
Shipping for Returns
Customers are responsible for return shipping costs, unless the item is defective or incorrect.
We recommend using a reliable, trackable courier service to ensure your return reaches us safely.
Non-Returnable Items
Please note that customized or altered abayas cannot be returned or exchanged, as they are made exclusively to your specifications.